There are all sorts of reasons people omit thoughts from a conversation, some of them quite good. Still, some omissions make good communication falter. These are a few: If you avoid speaking because it shows what you don't know yet.In…
It is grey and cold in Boston this mid-February morning. I am interested in the types of statements clients make at different points in the year. Mid-February is often a time of frustration and for some isolation. The days are…
I don't know about you, but I keep encountering people on the edge of emotion. They are quick to anger, easy to be hurt or cause hurt. They come by those feelings honestly. The fact is that times are hard…
Sometimes your best-laid plans don't pan out. Messages can be unclear, or just incorrect. You may fail to influence those you need to influence. You can cause harm. These communications can range from mildly disappointing to catastrophic. You can't unring…