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Variance: Congruence

Humans expect congruence in the voice user. In those very first seconds of contact, they decide whether this sound and this person are in alignment. They grant or deny authority. Sadly, sometimes they grant or deny humanity. This is a…

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Variance: Pace Yourself

This morning, I feel like hell. Not ideal under any circumstances -- Surreal when there is a pandemic on the ground. And, I have a full day ahead. Many of us would drop a shoulder and plow through until we…

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