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Disrupt: Telephone Voice – The Sequel

Yesterday, I asked you to observe some things about you and the phone. Today, we are going to shake things up. I want you to think of that call you have been dreading. The one to a client, friend, or family member that you really need to make but you’d rather get a root canal. That one.

Let’s script that call. Who do you need to speak with? How are they likely to receive your call? What do you want the end result of the call to be? How likely is your desired end to match the end desired by the person you are calling?

Answer these questions and script the way the conversation might unfold. Write options for any variations you can think of especially any that you are concerned about. No one will ever this script but you so it can be structured in any way that serves you.

Practice the script and the possible scenarios you’ve identified, then decide when to make the call. For some people, an actual time in their calendar at a time of day that works based on schedule and every level is best. For others, a spur of the moment quick execution is best. Trust your own judgment. This is the hardest moment the launch into just doing the thing, but you’ve definitely got this. In fact, call me to practice if you are freaking out — seriously (347) 871-5107.

The reason, I am asking you to engage with the phone is simple. I believe in the power of the human voice. It is such a rich tool for connection and understanding. At its best, the voice helps us align intention and truth which helps us move forward as a community. But here’s the thing, when you chose the voice you have to be willing to be Real, to build actual connection. If you are just trying to dial it in, you will likely be left hanging.

Gina Razón is the principal voice specialist at GROW Voice LLC, a full-service voice and speech studio in Boston’s Back Bay.  She has over 16 years of experience both as a teacher of voice and speech, and a voraciously curious voice user.  Gina has worked professionally as a classical singer for over a decade and more recently as a professional public speaker.  For more information on the studio or to book Gina visit

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