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Observe: Telephone Voice

Let’s face it, many of us are spending less and less time on the phone.

I have a group of close friends who are currently in a feud mostly online, that might be easier resolved by talking it out — and yet no one wants to call or open a video chat. And I get it, speaking especially on the telephone is uncomfortable for some and anxiety making for others. Still, sometimes it cannot be avoided, especially at work. In fact, I think you should embrace it.

We’ll get into specifics tomorrow in the Disrupt post but for now, I just want you to observe your relationship to the phone. Do you use it much? Is it mostly a professional or personal tool for you? What emotions, if any, come up as you use a phone? When you are on the phone, how easy is it for people to understand you? And lastly, how much thought are you giving to your voice or intention in individual calls?

Try not to judge your observations, just note them. In fact, take a minute to write down your thoughts on this type of verbal communication and be curious about what you see.

Gina Razón is the principal voice specialist at GROW Voice LLC, a full-service voice and speech studio in Boston’s Back Bay.  She has over 16 years of experience both as a teacher of voice and speech, and a voraciously curious voice user.  Gina has worked professionally as a classical singer for over a decade and more recently as a professional public speaker.  For more information on the studio or to book Gina visit

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